Refund policy


🛒 Refund and Return Policy – getgrovery.com

Effective Date: July 26, 2025

At getgrovery.com, customer satisfaction is our top priority. We strive to deliver fresh, high-quality products with every order. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when requesting a return or refund.

1. Return Eligibility

Due to the nature of grocery products, we accept returns and issue refunds under the following conditions:

✅ Eligible for Return or Refund:

  • Incorrect items delivered
  • Damaged or expired goods upon delivery
  • Missing items from your order
  • Quality issues (e.g., spoiled produce, leaking containers)

❌ Not Eligible for Return or Refund:

  • Change of mind after delivery
  • Opened or partially consumed products (unless defective)
  • Perishable items returned after 24 hours of delivery
  • Products damaged due to improper handling after delivery

2. Return Window

You must report any issues within 24 hours of delivery for perishable items, and within 3 days for non-perishable goods.

3. How to Request a Return or Refund

Please follow these steps:

  1. Email us at info@getgrovery.com or use our in-app support chat
  2. Provide your:
    • Order number
    • Description of the issue
    • Clear photo(s) of the damaged or incorrect item
  3. Our support team will review your request within 24–48 hours

4. Refund Methods

If your refund is approved, it will be processed as follows:

  • Original Payment Method: Refunds are typically issued back to the same payment method used at checkout within 5–7 business days.
  • Store Credit: For faster resolution or future discounts, we may offer store credit or a promo code.

5. Return Pickup (if applicable)

For certain returnable items (e.g., bulk non-perishables), we may arrange a pickup via our delivery partner. The item must be:

  • Unused and unopened
  • Returned in original packaging

6. Cancellations

Orders can be canceled before they are packed or dispatched. Once dispatched, cancellations are not guaranteed. Please contact customer service promptly if you need to cancel an order.

7. Contact Us

For any return or refund-related queries, contact us:

📧 Email: info@getgrovery.com

📞Phone: +44 7990492849

Note: getgrovery.com reserves the right to update or modify this policy at any time without prior notice. Always refer to the latest version on our website.