Shipping policy
🚚 Shipping Policy – Getgrovery.com (UK)
Effective Date: July 26, 2025
At Getgrovery.com, we’re dedicated to providing fast, reliable, and convenient grocery delivery directly to your doorstep. This Shipping Policy outlines where we deliver, how we charge for deliveries, and what you can expect in terms of timing and service.
1. Delivery Areas
We currently deliver to the following areas in and around East London:
- E16
- E15
- E11
- E20
- E10
- E17
- IG8
- E6
- E4
- IG11
- RM8
- RM9
- IG1
- IG2
- IG3
- IG4
- IG5
- IG6
- E3
- E7
- E5
📍 You can confirm whether we deliver to your postcode at checkout or by using our postcode checker on the homepage.
2. Delivery Times
We offer convenient, flexible delivery slots:
| Order Time | Delivery Option |
|---|---|
| Before 5:00 PM. | (Mon to Fri) Next Day Delivery (07:00-01:00) |
| Saturday, Sundays & Bank Holidays | No service |
- Delivery windows may vary slightly based on demand or local traffic conditions.
- Orders placed on Saturday & Sunday will be delivered on the next business day.
3. Delivery Fees
| Order Value (GBP) | Delivery Fee |
|---|---|
| £0.00- £5.79 | NO DELIVERY |
| £5.79- £15.00 | £1.99 |
| £15.00 & Above | Free Delivery |
💡 Promotional offers and Getgrovery+ members may be eligible for reduced or waived delivery fees.
4. Contactless Delivery
- All drivers follow strict hygiene and safety protocols
- You may choose contactless delivery at checkout
- You’ll receive real-time updates via SMS or email when your order is en route and delivered
5. Missed or Failed Deliveries
- We will attempt delivery twice before marking the order undeliverable
- If no one is available and no instructions are left, we may cancel the order (non-perishables may be rescheduled)
- Perishable items are non-refundable after 24 hours if delivery fails due to customer unavailability.
6. Delays or Exceptions
Although we aim for on-time delivery, delays may occur due to:
- Traffic or road closures
- Severe weather
- Public holidays
- Stock availability issues
Our team will communicate promptly if your order is affected.
7. Customer Support
If you have questions about your delivery:
📧 Email: info@getgrovery.com
📞 Phone: +44 7990492849
💬 Live Chat: Available via our Whatsapp.
8. Policy Updates
This Shipping Policy is subject to change as we expand our delivery zones or update our services. The most recent version will always be available at getgrovery.com.